Your Home Away From Home In The Heart Of Eagle Rock
Modern Facilities and Amenities at The Hills Inn Eagle Rock
Los Angeles, CA Hotel Features and Amenities
Located in the charming Eagle Rock neighborhood, The Hills Inn offers a welcoming stay just minutes from Old Town Pasadena and top Los Angeles attractions. This 100% smoke-free hotel features free morning coffee available in the lobby area and an outdoor pool and hot tub, complimentary parking, laundry facilities, and free WiFi. Rooms are thoughtfully equipped with a refrigerator, microwave, coffee maker, flat-screen TV, electronic safe, and ergonomic workspaces in select units. Family and accessible room options are available with all essential comforts. Just a short drive from Occidental College, Dodger Stadium, the Rose Bowl, Universal Studios, and more, The Hills Inn Eagle Rock is a smart choice for both business and leisure travelers.
ADA/Accessible Features
for the Overall Property
Policies
These are general hotel policies. Policies may vary per room type. Please check the accompanying room details accordingly.
| Check in Time: 03:00 PM | Check out Time: 11:00 AM | Currency: USD ($) |
| Extra Adult Cost: $ 10.00/Night |
Early check-in is subject to availability and cannot be guaranteed in advance.
Please contact the hotel directly on your day of arrival to check if early check-in is possible.
If available, early check-in may be accommodated starting at 11:00 a.m. on the arrival date.
An early check-in fee of $25.00 USD will apply.
Children are always welcome. Rollaway beds are available upon request.
Pets are not allowed at The Hills Inn Eagle Rock. ADA-defined service animals are welcome.
Visa, MasterCard, American Express, Discover. This hotel reserves the right to pre-authorize credit cards prior to arrival.
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Deposit Policy Based on Rate Plan:
1) Reservations with a Flexible Cancellation Policy
A $100.00 USD deposit will be charged today.
This deposit is applied toward the total cost of your stay (room charges + deposit) at check-in.
At check-in, guests are required to pay the remaining balance for their stay (room charges and taxes) as well as a $100 USD refundable security deposit. The deposit covers potential damages, missing items, or smoking/pet violations and will be refunded at check-out if the room is left in acceptable condition.
2) Non Refundable Reservations
The total cost of your reservation (room + tax) is prepaid at the time of booking. A $100.00 USD Refundable Security Deposit will be collected at check-in. The deposit covers potential damages, missing items, or smoking/pet violations and will be refunded at check-out if the room is left in acceptable condition.
Check-In Guidelines
To ensure a smooth and efficient check-in, please review the following important information regarding payment and verification requirements.
We Do Not Accept the Following Payment Methods:
Credit or debit cards that do not match the name of the registered guest.
Mobile payment methods (e.g., Apple Pay, Google Pay, etc.)
Credit or debit cards without a printed name on the front.
Virtual or inactive credit/debit cards.
Credit card authorization forms.
Registered Guest Verification
At check-in, the registered guest (the person whose name appears on the reservation) must present:
A valid government-issued photo ID, and
A credit or debit card that matches the name on the ID.
Prepayment Policy (for Reservations Paid Directly to the Hotel)
If an advance payment was made using a non-accepted payment method, it will be refunded at check-in, and a valid payment method will be required for the total stay amount (room cost + deposit).
For international travelers with credit or debit cards that do not display a printed name, payment cannot be processed because the cardholder’s name cannot be verified. In this case, payment must be made in cash for the full amount (room cost + deposit) at check-in.
Third-Party Credit Card Authorizations
We do not accept credit card authorization forms.
If you wish to pay for another guest in advance and will not be present at check-in, the following payment options are available (U.S. guests only):
Zelle transfers
Check payments (personal checks accepted) — must be received at least 2 weeks prior to the guest’s arrival.
Security Deposit Information
A refundable security deposit is required from all guests at check-in. The deposit covers:
Smoking or vaping in rooms
Damage or missing items
Pet policy violations (excluding properly trained and registered service animals)
Your deposit will be refunded at check-out using the same payment method you provided when checking in.
Arriving After Midnight? PRE-CHECK-IN TO AVOID LOSING YOUR RESERVATION
Standard check-in hours: 3:00 p.m. – 12:00 a.m. (midnight)
Guests arriving after midnight must complete a pre-check-in to avoid cancellation as a “No Show.”
To arrange a pre-check-in, please contact the hotel directly. A brief email confirmation will be required.
Changes, Modifications, or Cancellations
Please review your reservation confirmation carefully.
To request changes or cancellations, contact us directly.
All modifications or cancellations will follow the terms and conditions agreed to during booking.
If you have any questions or need assistance during your stay, our team is here to help.
We look forward to making your visit comfortable and worry-free.
Warm regards,
The Team at The Hills Inn Eagle Rock
Services
Located in Northeast Los Angeles, The Hills Inn Eagle Rock offers easy access to both the cultural richness of Pasadena and the urban energy of downtown LA. With modern comforts, a friendly atmosphere, and a location that brings the best of Southern California to your doorstep, your next stay starts here.
The Hills Inn Eagle Rock offers the following services: complimentary coffee every morning available in the lobby area, laundry facilities, EV charging station, Elevator, Free Parking, Discounts to Local Restaurants available for our guests.
HOUSEKEEPING SERVICE
To help conserve water, housekeeping service is provided every other day.
Guests staying 3 nights or longer will receive service every other day.
Guests may opt out of housekeeping for up to 6 consecutive nights, but all rooms must receive service at least once every 7 days.
If you prefer not to have housekeeping due to privacy or health concerns, please notify the front desk. We can arrange a room change on the 7th day of your stay.
If you would like additional housekeeping service, please contact the front desk by 11:00 a.m. We will do our best to accommodate same-day requests, though service cannot be guaranteed.
Complimentary parking is available for one (1) vehicle per room, based on availability. Please note that parking spaces are not guaranteed.
Large vehicles such as RVs, trailers, and buses must park on the street, in accordance with city parking regulations.
Your license plate number is required at check-in, so please have this information ready upon arrival.
Free Wi-Fi is available for guests.
Terms & Conditions
This property is privately owned and the management reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or for loss of money, jewelry, or valuables of any kind. Once checked in, no cancellations. All linens are inventoried: missing or damaged linens will be charged. Any damages to hotel property will be charged an additional fee upon assessment. If your reservation has been paid in advance or you elect to pay by cash, a security deposit via credit card will be required upon check-in and will be charged in the event that damages outlined herein occur.
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